Shop confidently with AfterTheMarket's Purchase Protection programme

Get a full refund if your item isn't as described, arrives damaged, or doesn't arrive at all*.

AfterTheMarket Purchase Protection

Easily get help in the rare case that something goes wrong when shopping from a small business.

What's eligible for AfterTheMarket Purchase Protection:

Your order doesn't match the item description or photos
Your item arrived damaged
Your item didn't arrive or was lost in the mail

We're ready to help if something goes wrong. Here's how it works:

Reach out to the seller

Send a message to your seller from the 'Help with order' page if there's an issue. Sellers know their business best – by reaching out to them first they can try to resolve the issue before AfterTheMarket steps in.

Open a case for AfterTheMarket to review

You'll be eligible to open a case 48 hours after sending the original help request message and the estimated delivery date window has passed. Once a case has been opened, AfterTheMarket will step in to review the details.

We'll help you reach a resolution

If your order is eligible for AfterTheMarket Purchase Protection, you'll be refunded for your purchase. Once the case is closed, you'll receive an email confirmation.

Questions? We've got answers.

What's eligible for AfterTheMarket Purchase Protection?

The following issues are eligible:

Your order doesn't match the item description or photos.
For example, items shouldn't be a different colour, size, or material than what's described or shown in the photos.
Your item arrived damaged.
Your item didn't arrive or was lost in the mail.

What does a case mean for a seller?

We understand sometimes things don't go as expected, and the case system is designed for AfterTheMarket to review the situation and do our best to find a resolution that works for both parties. Occasional cases will not impact the shop.

Email us at support@afterthemarket.co.za, if you need help.

*Subject to AfterTheMarket's Purchase Protection programme terms and conditions.

Read our policies