Terms of Service

Last Updated: November 30, 2024

1. Introduction

Welcome to AfterTheMarket, a product of Capable Technologies (Pty) Ltd (“Company,” “we,” “us,” or “our”). These “Terms” govern your access to and use of afterthemarket.co.za and its related services (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

2. Definitions

“User,” “you,” and “your” refer to individuals and entities using the Service
“Buyer” refers to users who purchase items through the Service
“Seller” refers to users who list and sell items through the Service
“Listing” refers to any item offered for sale through the Service
“Transaction” refers to the buying and selling of items through the Service

3. Account Registration

3.1 Account Creation

You must be 18 years or older to create an account
You must provide accurate, current, and complete information
You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorized access to your account

3.2 Seller Verification

Sellers must provide additional verification including:
- Valid South African ID document
- Proof of address
- Banking details for payments
We reserve the right to reject seller applications at our discretion

4. User Responsibilities

4.1 General Conduct

Users agree to:

Comply with all applicable laws and regulations
Maintain accurate account information
Use the Service in good faith
Not engage in any fraudulent or harmful activities
Not interfere with the proper operation of the Service

4.2 Seller Obligations

Sellers must:

List items accurately and honestly
Maintain accurate inventory
Ship items within promised timeframes
Use only PUDO for shipping
Comply with all applicable consumer protection laws
Maintain proper documentation for transactions
Honor their commitments to buyers

4.3 Buyer Obligations

Buyers must:

Make payments as agreed
Provide accurate shipping information
Collect items from PUDO points within specified timeframes
Communicate responsibly with sellers
Report any issues promptly

5. Listings and Transactions

5.1 Listing Requirements

Items must be accurately described
Prices must be clearly stated in South African Rand (ZAR)
Prohibited items may not be listed
Images must accurately represent the item
Sellers must have rights to sell listed items

5.2 Prohibited Items

The following items may not be listed:

Illegal goods or services
Counterfeit items
Hazardous materials
Adult content
Weapons and ammunition
Controlled substances
Items violating intellectual property rights
Any items prohibited by South African law

5.3 Transaction Process

Buyer places order
Payment is processed
Seller ships via PUDO
Buyer collects from PUDO point
Funds are released to seller after successful delivery

6. Payments and Fees

6.1 Payment Processing

All payments must be made through our approved payment systems
Prices are in South African Rand (ZAR)
Payment must be received before shipping

6.2 Platform Fees

Buyers will be charged a platform and protection fee of 5% + R14.50 above the seller's listed price
Sellers are charged R2.50 per product listing when they have 100 or more active products
Sellers payouts are charged R2.00 per transaction
First 100 product listings are free for sellers
All fees are non-refundable unless required by law
Fees are automatically calculated and displayed during the transaction process
We reserve the right to modify fees with 30 days notice

6.3 Fee Examples

For clarity:

If a seller lists an item for R100, the buyer will pay:
- R100 (item price)
- R5 (5% platform fee)
- R14.50 (fixed protection fee)
- Total: R119.50
A seller with 101 active listings will pay:
- First 100 listings: Free
- Additional listings beyond the free threshold: R2.50 per listing to enable the product.

7. Shipping and Delivery

7.1 PUDO Integration

All shipments must use PUDO delivery services
Sellers must provide accurate package information
Buyers must collect items within specified timeframes
Uncollected items will be returned to sellers

7.2 Delivery Times

Sellers MUST ship items within 3 business days of receiving order
Failure to ship within 3 business days may result in:
- Order cancellation
- Refund to buyer
- Negative seller rating
- Possible account suspension
Delivery times to PUDO points are estimates only
Force majeure may affect delivery times
Sellers should mark items as shipped immediately after dropping off at PUDO

8. Returns and Refunds

8.1 Return Policy

Buyers - Read here for more information.
Sellers - Read here for more information.

9. Intellectual Property

We retain all rights to the Service and its content
Users retain rights to their own content
Users grant us license to use their content for the Service
Users must respect intellectual property rights

10. Limitation of Liability

We are not responsible for user-generated content
We do not guarantee continuous service availability
We are not liable for indirect damages
Our liability is limited to the extent permitted by law

11. Dispute Resolution

11.1 User Disputes

Users should attempt to resolve disputes amicably
We provide a dispute resolution process
We may mediate disputes at our discretion
We retain final decision-making authority

11.2 Platform Decisions

Our decisions regarding disputes are final
We may suspend accounts during investigations
We may terminate accounts for violations
We may refuse service to anyone

12. Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any changes by:

Posting the new Terms on this page
Sending an email notification for significant changes
Updating the “Last Updated” date

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.

15. Contact Us

For questions about these Terms, please contact us at:

Email: support@afterthemarket.co.za
Phone or Whatsapp: +27 64 784 9054