Buyer Policy

AfterTheMarket is a marketplace where you can purchase unique goods directly from sellers around the world. Whether you are looking for items made, designed, and hand-picked by sellers, or items that spark your own creativity, we want you to have a positive experience shopping on AfterTheMarket. Please read on to find out more about your rights, as well as what is expected of you, as a buyer.

This policy is a part of our Terms of Use. By shopping on AfterTheMarket, you're agreeing to this policy and our Terms of Use.

1. Understanding AfterTheMarket's Limitations as a Marketplace

AfterTheMarket provides a marketplace for buyers to discover and purchase from sellers around the world. It is important to note that AfterTheMarket is not a part of that transaction. By shopping on AfterTheMarket, you understand that:

• You are not buying directly from AfterTheMarket, but from one of the many talented sellers on AfterTheMarket;
• AfterTheMarket does not pre-screen items sold on AfterTheMarket and therefore does not guarantee or endorse any items sold on AfterTheMarket or any content posted by sellers (such as photographs, language used in listings or shop policies);
• Each seller on AfterTheMarket has their own processing times, delivery methods, and shop policies; and
• You assume responsibility if you provide your own materials for a custom order.

As a member of the community, you have the opportunity to flag an item or a shop that violates any of AfterTheMarket's policies. Flagging is confidential.

2. Communicating with Other AfterTheMarket Members

Messages

You can use AfterTheMarket's Messages ("Messages") tool to communicate directly with sellers or other AfterTheMarket members. Messages are a great way to ask sellers any questions you have about an item or an order. Messages may not be used for the following activities:

• Sending unsolicited advertising or promotions, requests for donations or spam;
• Harassing or abusing another member or otherwise violating our Anti-Discrimination Policy;
• Contacting someone after they have explicitly asked you not to;
• Interfering with a transaction or the business of another member; or
• Exchanging personal contact, financial or other information for the purposes of making an off-platform transaction, including phone number, address, email, social media handles, external URLs, instructions for money transfer, QR codes, etc.

Always use caution when exchanging any personal information which is not strictly necessary for the completion of a transaction.

Interference

Interference occurs when a member intentionally interferes with another member's shop in order to drive away their business. Interference is strictly prohibited on AfterTheMarket. Examples of interference include:

• Contacting another member via Messages to warn them away from a particular member, shop, or item;
• Posting in public areas to demonstrate or discuss a dispute with another member;
• Purchasing from a seller for the sole purpose of leaving a negative review;
• Maliciously clicking on a competitor's Promoted Listings ads in order to drain that member's advertising budget, also known as "click fraud".

Harassment and Discrimination

Any use of Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a Message that violates this policy, please let us know right away.

3. Purchasing an Item on AfterTheMarket

When you buy from a shop on AfterTheMarket, you're directly supporting an independent business, each with its unique listings, policies, and processing times. By making a purchase from a seller on AfterTheMarket, you agree that you have:

• Read the item description and shop policies before making a purchase;
• Submitted appropriate payment for item(s) purchased; and
• Provided accurate delivery information to the seller.

You also agree to comply with our AfterTheMarket Gift Card, Credits & Coupons Policy when you purchase or redeem AfterTheMarket Gift Cards, AfterTheMarket Credits or AfterTheMarket Coupons.

For the safety of our community, and to avoid scams and fraud, all transactions must take place through the AfterTheMarket checkout system, and only transactions that take place through the AfterTheMarket checkout system are eligible for our case system (this excludes orders made via Standalone PayPal).

It is prohibited to share contact information or QR codes for the purposes of making an off-platform transaction. If you need to discuss the details of your order with your seller, please keep your communication on the AfterTheMarket platform (via Messages).

4. Leaving a Review of an Item

Reviews are a great way to learn about a seller's items, help good sellers build a strong reputation, or help warn other buyers about a poor experience.

You can leave a review, including a one to five star rating and a video or photograph of your purchase, for 100 days from the earlier date of your item's confirmed delivery (where the delivery company's delivery record is available) or from your item's estimated delivery date.

By leaving a review, video, or photograph, you acknowledge that your content may not:

• Contain graphic, mature, or obscene language or imagery, or any content that is subject to our nudity and sexual content policy;
• Be about things outside the seller's control, such as a delivery company, AfterTheMarket, or a third party;
• Include shilling or otherwise falsely inflate a shop's review score; or
• Undermine the integrity of the reviews system.

We reserve the right to remove reviews, videos, or photographs that violate our policies or Terms of Use.

5. Creating and Uploading Content

As a member of AfterTheMarket, you have the opportunity to create and upload a variety of content, like Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that:

• Contains hateful or derogatory language or imagery, or any content that is subject to our Anti-Discrimination and Hate Speech Policy;
• Contains threats, harassment, extortion, or violates our rules about interference;
• Violates someone else's intellectual property rights;
• Is false, deceptive, or misleading;
• Contains unsolicited advertising or promotions, requests for donations, or spam;
• Contains private information, whether it is your own, or someone else's;
• Encourages or facilitates an off-platform transaction;
• Contains prohibited medical drug claims;
• Sexualizes minors under the age of 18;
• Violates any of the rules described in our Prohibited Items Policy.

6. Reporting a Problem with an Order or Returning an Item

AfterTheMarket's Case System

Although AfterTheMarket is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event that your order does not go as expected and you are unable to reach a resolution with the seller.

If you experience an order issue, the first thing you must do is contact the seller by selecting Help with Order within the Purchases and Reviews section of your account. Sellers should be given 48 hours to try to resolve the issue.

After this period, you can use AfterTheMarket's case system to alert AfterTheMarket of an unresolved order issue in the event of non-delivery, late delivery, damage, or if an item you receive is not as described in the listing. These issues may be covered by AfterTheMarket's Purchase Protection Program.

AfterTheMarket's Purchase Protection Program

In many cases, order issues can be resolved directly with the seller, or items can be returned according to the seller's return policy. However, we believe that you should always get the item you ordered or get your money back, so when those expectations aren't met, AfterTheMarket will step in to support you.

Buyers may receive a full refund for purchases that never arrive, arrive damaged, or do not match the listing description.

If an order does not meet the following expectations, you may receive a full refund, including all taxes:

• Items are delivered.
• Items arrive undamaged, and are packaged to withstand handling in transit
• Items match the listing description

Ineligible Transactions

Unless required by law, some disputes don't qualify for AfterTheMarket's case system. These include:

• Items that have been altered, used, worn, washed, or discarded after receipt
• Items that are returned without a return agreement
• Items that are accurately described but don't meet a buyer's expectations
• Cost of postage disputes
• Items that are purchased in person
• Transactions where payment is not processed by AfterTheMarket Payments
• Disputes covered by local warranty or return laws applicable to a seller or their product